Sale of Digital Products - Terms & Conditions

These Terms & Conditions apply between you, the purchaser of Digital Products and ‘Ai1 Property Management Ltd’ t/a Energy-Smarts (hereinafter referred to as ‘Energy-Smarts’) the owner and provider of this Website.  By purchasing Digital Products through The Website, you are agreeing to these Terms and Conditions and entering into a contract with The Company.

Definitions and interpretation

  1. In these terms and conditions the following definitions are used:

The Company ‘Ai1 Property Management Ltd’ t/a Energy- Smarts, a company incorporated in England and Wales whose registered office is at Great North Business Centre, North Place, 82 Great North Road, Hatfield, AL9 5BL;
The Website energy-smarts.co.uk or any other website The Company appoint;
Digital Products refers to videos and online training / learning content, and any other digital products hosted or provided through The Website;
Merchant Country of Domicile the United Kingdom (UK).

The Company reserves the right to vary the following terms from time to time.

You agree to inform us correctly of your contact details, address and country during registration.  It will be assumed that UK VAT is chargeable on applicable products.  You are responsible for any other local sales taxes.

Digital Products are aimed at helping non-energy industry company personnel (current or recent).  By purchasing Digital Products you confirm you are not an energy industry employee or competitor. You agree to use your work details to register with, so we can verify you if necessary, and if you no longer have access to your work email address to email us with your Linkedin details or other information for verification purposes.

When you purchase access to Digital Products you are purchasing a non-transferable, non-exclusive right to access the information for a limited time period. You may not copy, publish or share the Digital Products or your login details with anyone else. If you wish to purchase company-wide access, please contact us by email.

All information provided does not constitute advice and is provided with no warranties or indemnities as to its appropriateness.  The Company takes no responsibility for the  implementation based on information provided or the outcomes of any such implementation.  All opinions expressed in Digital Products are the presenters' own may not represent the opinions of The Company.  The Company does not guarantee the information is up to date or accurate at the time of purchase.

The Company reserves the right to update or withdraw Digital Products at any time or revoke access to any user's 'Members Area' on The Website at any time.  This will not be done unreasonably or without offer of a pro rata refund provided for any access period remaining.

Delivery policy: Digital Products are bought and delivered through The Website. Videos are delivered via digital video streaming (using the video player featured on The Website).  The Company provides no guarantee of availability of the web server or hosting of the Digital Products. The Company will make reasonable efforts to provide availability and correct related issues.

Digital Products will be available to access for 30 days from the date of purchase.  After this you will be offered the opportunity to continue access for on a monthly rolling basis.  If you accept this, the monthly charge will be billed automatically on the first day of each month (or the next banking day) in advance.  We may vary the pricing from time to time.

Return, refund and cancellation policy: Our policy is not to offer refunds on Digital Products, with the exception* below.  Should you consider your situation to be a special circumstance then please contact us by email and we shall consider your individual request.  In the event that we do issue a refund or partial refund, your access to the Digital Products may be revoked.  You may cancel at any time after the first 30 days, giving 7 day's notice before the payment date.

*Exception to 'Return, refund and cancellation policy': Where advertised as such, the online Energy Procurement Masterclass beta version is covered by a 30-day money back guarantee for the first month on the following basis:  "The Masterclass may not be 100% perfect yet (as it’s still in beta version), nevertheless the material itself has genuine potential to help completely transform your and your organisation's understanding of energy procurement; radically change your perspective on the same; and inform your approach to procuring your electricity and gas contracts much more effectively. If after viewing the material in full, you’re not completely satisfied we have delivered on this promise, please get in touch to tell us why and we will refund you in full."  To confirm, this guarantee covers the first 30 days and is provided for any dissatisfaction in relation to our statement above about the material itself, rather than regarding functional or technical delivery.

Special Offers: Any offers within Digital Products can be activated for 30 days from the date of first purchase and will not renew monthly.  The Company may extend this upon request in certain circumstances.

The Company reserves the all other rights.  For any enquiries, please email info@energy-smarts.co.uk.

Privacy and Permissions Summary

We take your privacy very seriously. You may change  your permissions at any time by emailing info@energy-smarts.co.uk or if functionality exists, changing your settings in the 'Member Area' of The Website.

If have purchased Digital Products from The Company, we will correspond with you in relation to this, and with other information and products that may be of interest to you.

Contact: You agree that The Company may contact you in response to a query.
Feedback: You agree that The Company may use your feedback on The Website, showing your name and company name. 
Newsletter: You agree to receive top tips, information and news from Energy-Smarts. 
Correspondence relating to your Digital Products: You agree to receive correspondence from The Company in relation to your Digital Products.

We will never sell or rent your details. You can read our full website privacy policy here.

Version 1.0 - 13/05/20; Verison 1.1 - 20/05/20

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